Many businesses today are making the switch over to VoIP business phone systems. There are plenty of advantages to using such a service. Beyond options like voicemail, call waiting, toll free numbers, call forwarding, and remote operation, you’ll find a host of other features that can help your small business.
In any business scenario, call center always bears great significance as a central hub that links customers and organizations. And seamless call center integration, without a doubt, grants businesses with strategic values and superior customer experience.
IP-PBX is highly compatible and supports integration with the robust Asternic On-Premises Call Center, QueMetrics On-Premise, and the highly scalable QueueMetrics-Live cloud-based call center services, providing professionals with a powerful tool for efficient Asterisk call-center management.
With seamless integration, the third-party call center softwares transform S-Series into a call management platform while S-Series offers a complete suite of enterprise-grade telephony features.
Features
- Call center reporting
- Real-time monitoring
- Call distribution management
- Track critical metrics and queue stats
- Easy-to-use platform
Benefits
- Optimize agent performance and call center operations
- Quicker and more accurate call routing
- Decrease call abandonment
- Enhance caller experience
- Help achieve business’ maximum potential
To excel at providing professional services, hotels need to make an all-around improvement to their communication infrastructure.
More advanced and specialized communication solution not only facilitates hotel operations but also ensures high-quality guest experience and nourishes guest loyalty. Integrating IP communications is an indispensable aspect. With the IP communications system, guests can enjoy voice and video communications at a low expense; hotel staff collaboration is also enhanced.
Hotel IP-PBX
The versatile Yeastar S-Series PBX utilizes analog and IP phones and provides PSTN, E1/T1/PRI, BRI, GSM, WCDMA and VoIP connectivity to lower communication costs. Adopting advanced voice processing techniques, it provides quality voice calls for users. The embedded system makes management and maintenance easy with intuitive web interface, ensuring carrier-grade operation and reliability.
Hotel Phones
Reception desk, guest rooms, concierge, common area, and hotel back office all require some kind of phone availability. Knowing that your hotel phones are inter operable with IP-PBX surely gives you peace of mind.
Hotel PMS
Integration of telephone system and Hotel Management Software / Property Management System can help hoteliers to streamline operations, unleash manpower, retain client data, and have timely records.
Hotel App
One of the new breakthroughs of the latest firmware version 30.4.0.6 of S-Series VoIP PBX, integrates rich IP-PBX features with advanced hospitality features. It empowers small and medium hotels to intuitively manage the booking, check-in and check-out service, check status of each room, offer mini-bar service, run personalized billing reports and more daily operational tasks in hotels and other hospitality environments — Greatly enhancing guest experience and improves the efficiency of hotels business.
Paging system is widely deployed in businesses whether it is a small office requiring overhead paging for general announcements or larger locations requiring mass paging and event notification or secure access to entrance locations with different paging options. S-Series VoIP PBX supports for integration with paging devices, providing a cost-effective and easy way to build SIP paging solution based on IP technology. In this solution, S-Series VoIP PBX acts as a SIP server for paging devices to register while the paging system takes charge of the paging management.
S-Series VoIP PBX could work perfectly with the paging devices and help you to achieve the following objectives:
- Communication with indoor/outdoor intercom by dialing extension number.
- Individual paging by dialing extension number to end point.
- Page different paging groups by zone number in SIP Paging Server.
- Nightringer extension with ring group in PBX.